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Оглавление - New technologies in the hospitality industry: opportunities and challenges
Denis Gavchuk
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Оглавление
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Introduction
Chapter 1: Introducing Robots to Hospitality
History and examples of using robots in hotels and restaurants
Robots for automating routine tasks
The impact of robots on the customer experience
Economic and operational benefits of using robots
Examples of successful robot implementation
Chapter 2: Artificial Intelligence and its role in improving Guest Services
The main directions of using AI in hospitality
AI to personalize the customer experience
Automation of hotel room booking and management processes
The impact of AI on improving the level of security and convenience for guests
Examples of successful AI implementation
Chapter 3: Using GPT Chat and Other Types of Chatbots
Overview of chatbot technologies and their capabilities
Chatbots for providing round-the-clock customer support
Using GPT Chat to improve customer interaction
Examples of successful implementations of GPT chat in the hospitality industry
Problems and challenges associated with implementing chatbots
Conclusion
List of sources